For Eric Yuan, the true promise of AI isn’t productivity, but free time. During an intimate session at SXSW London, the founder of Zoom advocated for the idea of reduced working hours made possible by AI, while reflecting on the many internal challenges following Zoom’s explosive growth during the pandemic. At SXSW London, Zoom’s founder and CEO spoke with rare candor about the surge in his service during the pandemic. But above all, Eric Yuan championed a very clear vision of the future of work: if technology delivers on its promises, it must finally enable us to reduce the time spent working. The session was titled Human connection, a system of action for modern work. It could have resembled a highly polished demonstration of Zoom’s new AI strategy. Instead, it gave rise, yesterday at SXSW London, to a rather intimate conversation with Eric Yuan, founder…
