Spotify vs Uber: A case study on why it’s sometimes better not to be an asshole – Pandodaily

Call it the “Uber approach.” Or more to the point, the “asshole approach.” It goes something like this: A company has an idea that completely changes an industry, in many ways for the better. But whenever disruption takes place, there’s a risk that the good practices of the old guard — in the case of taxis, that means insurance requirements, background checks, and safety inspections — get thrown out with the bad — like onerous restrictions on taxi medallions ...

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